FAQs

Residential

Everything you want to know about the right solutions and installation.

Equipment Selection & Installation

Is a heat transfer system also a ventilation system?

Do they need a drain?

Can I install the heat pump myself?

What is a Positive Pressure Ventilation System?

What if I don't have a roof space (attic) for ventilation?

Can I re-use the piping for my old Air Conditioner?

Can I put a cover over the front of my outdoor unit?

Will a heat pump ventilation help my condensation?

Can I upgrade cooling to ducted systems?

Can I add WIFI to my heat pump?

What refrigerant is in my heat pump?

How long is the warranty period on a heat pump?

How long will my installation take?

Why do I need a condensate pump?

Are heat pumps noisy?

How long will my heat pump last?

Can heat pumps be recessed into the wall?

What is the best brand of heat pumps?

How do I choose the right heating or cooling solution?

Running costs & Energy Efficiency

What is Energy Rating Labels?

How much does a ventilation system cost to run?

How much does an underfloor heating cost to run?

If I turn my heat pump up to 28°C will it heat the room faster?

How much does a heat pump cost to run?

Operation

Sometimes cold air comes from the heat pump – what can we do?

Do I have to cover my heat pump in the winter?

What is "defrost mode"?

Service & Preventative Maintenance

Sometimes cold air comes from the heat pump – what can we do?

Do I have to cover my heat pump in the winter?

What is "defrost mode"?

Breakdown

My unit is making noises – what do I do?

Remote not responding correctly with new batteries

Why does my outdoor unit drip water?