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Residential Reviews

"Very happy with my new heat pump - great to have it working so well, no draught as there was with my old one. All set now for the winter! I was impressed with the two workmen who installed it, very tidy and great to have no mess left. I would definitely recommend your firm to others - I already have. My other heat pump installed in 2018 was excellent and that's why I came back to you for the new one. "

            ------ Margaret Mahan from Upper Riccarton

 

"Caine was the sales/account manager who was very efficient, professional, was a good listener recommending the perfect solution which I appreciated. Today, your installer Nick completed a very professional job also. He was personable, gave me great advice, was polite, friendly and tidied up. Both men are a credit to HPAC, especially being key customer facing personnel."

 

          ------ Raylene McMeekan from Avonhead
 

 

"We have used HPAC twice now, and on both occasions they offered a swift and friendly remedy to our Heat Pump issues. We would definitely use HPAC again, and we would warmly recommend them to others." 

            ------Steve Ayers from Burnside

 

 "Julio fixed my heat pump. He is really great at his job and very passionate about his work. I would recommend him to anybody if they want a good job done."                                                    

        ------ Jane Reed from Broomfield

 

"The units had been installed for approx. 2 years and 1 had a fault develop that caused the unit to stop after a short while. The technician, Reese, arrived, I found his attitude was very pleasant and approached the issue in a professional manner.  

When the possible issues were identified I was given the option of a further call to resolve or alternatively to continue on the same day and I accepted the second option. The issue turned out to be a loss of refrigerant and this was possibly a flare joint which was tightened and/oy a faulty seal in the schrader valve which was also replaced. Both were considered warranty issues.

I would like to thank HPAC & Reese for the positive  and professional job done."                                                                                              

           ------ Norm Williams from Hoon Hay

 

I had won a competition over facebook for a heat pump clean . Very friendly people to deal with. HPAC has made the whole thing so easy . They turned up on time, too. Thanks again guys !!! "

         ------ Teresa Connell from Hornby

 

"We were so pleased with the job Brian and George did at our home 24th June It was a huge job to be done in one day and they worked tirelessly to get it finished well after dark, before driving back to Christchurch from Akaroa. We were thrilled they worked on to finish the job so we were able to enjoy the lovely warmth from the heat pumps immediately Thank you, we are now so comfortable."

        ------ Vivienne Campion from Akaroa

 

"I have purchased a heat pump from HPAC recently. They also did installation for me. Good service. I would like to recommend HPAC to other friends. Thank you!"

       ------- Viki Moore from Cashmere

 

"I have purchased lots of heat pumps over the years for my landlords from HPAC. I would like to recommend HPAC Energy Centre to my other friends. "

       ------- Garry McIntosh from Halswell

 

"Thank you, your technician Julio was professional and tidy. At one stage there was a lot of stuff on the floor and I wondered how on earth it would all fit back together. But he worked carefully and methodically and not a single screw was left at the end of it. He was polite and helpful, and contacted me before his arrival, which is always reassuring.

And best of all the heat pump is now running quietly, so we are most grateful. "

      ------- Fiona Mackenzie from Sumner 

 

"Had 2 heat pumps installed which were both recessed into wall at opposite ends of the house the technicians Georgie and Chris where outstanding. Very considerate and extremely professional even vacuuming after jobs they where even cheaper than the competitors. Highly recommend."

      ------- Logan Cassidy from Diamond Harbour

 

"The team was super awesome and efficient and very tidy work, seeing how good the heat pump runs now makes me want to replace the old in our lounge.”

      -------- Tim and Emily from Shirley

 

"What fantastic service. The guys who did the installation were very polite, respectful and took great care of our home. They answered our queries promptly and made every effort to ensure we were happy with the product. At the end of each day the floors were vacuumed and all equipment stored neatly in the garage. Would totally recommend this team, please extend our appreciation to them. "

--------- Rosemary O’Regan from Strowan

 

"From our point of view the service was great. The heat pump is working really well. But just wanted to put in a mention for your guys you had doing the installation - what great guys to have in the house, really friendly to deal with, they worked really efficiently and cleanly and did a great job. Much appreciated, well done."

------ Doug Churton from Richmond

 

"The young men who installed our heat pumps were wonderful. They answered all our queries and were very pleasant and eicient. They are your jewels in the crown. Left our place spotless.“

------ Brian & Andrea Wilson from Avonhead

 

"Prompt service and good advice from Caine. Pleasant guys who installed unit. Tidy install. I'm happy ! Paid your account same day."

------ John Cordell from Riccarton

 

“Great job on the heat pump, super fast, we are absolutely stoked with our installation,Your guys were great, very professional very tidy and great with communication.

We will definitely be recommending you and your team. Again very very happy."

------ Glenn and Tracy Logan from Little river 

 

"I would just like to pass on how impressed we are with HPAC’s service, absolutely fantastic.

 

Caine was great to deal with on Tuesday, great advice, good pricing, good turn around with the quotation - spot on, could not have been better. Cam has just finished the installation, here on time, super friendly and very helpful, very tidy installation inside and out.
Both are great ambassadors for your company.

 

Thank you so much for the fantastic service."

 

------ Andy & Anne Hallaway from Halswell

 

"It was a great experience from sales to dispatch to install, everyone was friendly, knowledgeable and did a great job. We would definitely recommend to others."

 

------ Danielle Bruce from Sommerfield 

 

“We had Garry here on Wednesday, servicing our three heat pumps. He , as always, got on with the job, quietly and efficiently. HPAC get top marks for communication and I was impressed that we got a service call so promptly. Great company with very obliging staff. Thank you."

 

------ Agnes Blyth from Cashmere

 

"I was going to email today to say thank you, and also to compliment your team that did they install. Great tradies and was a pleasure having them on site! Nga mihi from the BCN team" .

------ Lynda from Belfast Community Network

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